Help Center
How can we help?
Find answers to common questions about Taxidermy Pro.
Getting Started
How do I create my shop account?
Download Taxidermy Pro from the App Store, tap Get Started, and follow the setup flow. You'll name your shop, set a job-number prefix, and define your pipeline stages. The whole process takes under five minutes.
Is there a free trial?
Yes — every new shop gets a 14-day free trial with full access to all features. No credit card is required to start. After 14 days, choose a Weekly, Monthly, or Yearly plan to continue.
Do my employees and customers need to pay?
No. Employees and customers use Taxidermy Pro completely free. You pay one subscription that covers your entire shop.
How do I invite an employee?
Go to Settings → Team in the app, tap Invite Employee, and enter their email address. They'll receive an invite link and can set up their account at no cost.
Is Taxidermy Pro available on Android?
Taxidermy Pro is available on both iOS (App Store) and Android (Google Play).
Managing Jobs
How do I create a new job?
Tap the + New Job button from the Jobs screen. Enter the species, mount type, customer info, deposit amount, and due date. Once saved, the customer receives an automatic invite to their portal.
How do I update a job's status?
Open the job, tap the current pipeline stage, and select the new stage. The customer is notified automatically via push notification when the stage changes.
Can I add photos to a job?
Yes. Open a job and tap Add Photo to upload progress images. Customers can view these photos in real time through their portal.
How do I record a payment?
Inside a job, tap the Payments section to log a deposit or balance payment. The customer's portal will reflect the updated payment status.
Can I assign a job to a specific employee?
Yes. When creating or editing a job, tap Assign To and select an employee. They'll see the job in their queue and can update its status and log hours against it.
Customer Portal
How does the customer portal work?
When you create a job and enter the customer's email, they receive an invite link. From that link they can track job status, view progress photos, see payment info, and message your shop — no app download required.
Do customers need to create an account?
Customers receive a unique link tied to their job. They can access their portal from that link without creating a separate account.
Can customers message the shop?
Yes. The portal includes a direct message thread between the customer and your shop. Messages appear in the app's Messages screen for you and your team.
What happens to the portal when a job is complete?
The portal remains accessible so customers can view their job history, final photos, and payment summary even after pickup.
Billing & Plans
What plans are available?
Taxidermy Pro offers three plans: Weekly ($9.99/week), Monthly ($40/month), and Yearly ($400/year). All plans include the same core features. Monthly and Yearly add priority support, advanced analytics, audit log, data export, and custom job number prefixes. Yearly also includes dedicated onboarding and early feature access.
How do I change my plan?
Go to Settings → Billing in the app and select a new plan. Changes take effect at the start of your next billing cycle.
How do I cancel my subscription?
Go to Settings → Billing and tap Cancel Subscription. Your access continues until the end of the current billing period. There are no cancellation fees.
What payment methods are accepted?
All major credit and debit cards are accepted via Stripe. Apple Pay is also supported at checkout.
Will I be charged after the free trial?
You'll receive a reminder email 3 days before your trial ends. If you've added a payment method, your chosen plan will activate automatically. Otherwise, your account will be paused until you select a plan.
Account & Settings
How do I customize my shop branding?
Go to Settings → Branding to set your shop name, logo, primary color, and banner image. Your branding appears throughout the customer portal.
How do I manage pipeline stages?
Go to Settings → Pipeline and tap Edit Stages. You can add, rename, reorder, or remove stages to match your shop's exact workflow.
How do I reset my password?
On the login screen, tap Forgot Password and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
How do I delete my account?
To permanently delete your account and all associated data, email Team@aroyadev.com from your registered email address. We'll process the request within 5 business days.
Can I export my shop data?
Data export is available on Monthly and Yearly plans. Go to Settings → Data and tap Export. You'll receive a CSV of your jobs, customers, and payment records.